Refund policy

Return and Refund Policy

Thank you for shopping at J K Furniture. We want you to love your new furniture. If you are not entirely satisfied with your purchase, we’re here to help.

Our Return and Refund Policy is designed to be completely transparent and fully complies for US customers.

1. Return Window

You have 30 calendar days from the exact date of delivery to initiate a return for any item purchased from our store. If 30 days have passed since your product was delivered, unfortunately, we cannot offer you a refund or exchange.

2. Return Process & Methods

To start a return, please follow these simple steps:

Step 1: Email our customer support team at help@jkfurniture.store. or call us at +15592525155 with your Order Number and the reason for the return.
Step 2: Our team will review your request within 2 business days and provide you with a Return Merchandise Authorization (RMA) number and a prepaid shipping label via email.
Step 3: Pack the furniture securely. You must return the item by mail/post using the carrier specified on the label.

How to get the Return Label: Download and Print (Customers will receive a downloadable link via email to print the return shipping label).

3. Product Conditions We Accept

To be eligible for a return, the item must meet the following conditions:

New & Unused Condition: The furniture must be unassembled, unused, and in the same condition that you received it.
Original Packaging: It must be returned in its original, undamaged packaging with all hardware, components, and instruction manuals included.

4. Return Shipping Cost

For Defective or Damaged Products: If the item arrived damaged during transit, has a manufacturing defect, or is the wrong item, J K Furniture will cover 100% of the return shipping costs. You will not pay anything.
For Customer Remorse (Change of Mind): If you changed your mind, the item doesn't fit your space, or you simply do not want it anymore, the customer will be responsible for paying the actual return shipping costs. The cost of the return shipping label will be deducted from your final refund.

5. Restocking Fees

We charge No Restocking Fee ($0.00) on all valid returns.

6. Refunds & Processing Time

Inspection: Once we receive your returned item at our US warehouse, our team will inspect it and notify you via email that we have received it.
Approval & Processing: If the return is approved based on the conditions above, your refund will be processed immediately.
Refund Timeline: The credit will automatically be applied to your original method of payment (Credit Card, PayPal, etc.) within 7 business days. Please note that your bank or credit card company may take additional time to post the refund to your account.

7. Exchanges

We only replace items if they arrive defective or damaged. If you need to exchange an item for the same product, please contact us immediately at help@jkfurniture.store